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Questions on ThL W11 Android 4.2 MTk6589T 1.5GHz Smartphone 5.0 Inch FHD Screen 1G 16G 13MP front camera

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  • From TiagoMagalhaes at 10/8/14 8:51 PM
    • thanks for answer.

      how shall i restart my phone? i cant turn it on.
    • THL Mobile
      Thank you for your mail.
      Take out the battery, then install and boot.
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  • From TiagoMagalhaes at 10/7/14 6:21 AM
    • hello world,

      i bought my thl w11 on december 2013 not even one year and he started to have problems, people claim that are not listening properly, sometimes having problems turning on from sleep mode, and today was the ultimate problem - it dosent turn on. heven when i plug it on usb charge it dosent show nothing.

      can you help me on this matter or i send it to warranty?

      thanks
    • THL Mobile
      Thank you for your mail.
      Please restart your mobile phone.
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  • From David at 8/6/14 4:20 AM
    • forgot my unlock pattern what can i do?
    • THL Mobile
      Thank you for your mail.
      After shutdown, press and hold the power button + volume plus you can enter recovery mode, select "wipe data / factory reset".
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  • From sunny kumar at 7/26/14 3:06 PM
    • hi! my phone model no thl w11 32gb 2gm RAM version switching of itself sometime, can you pls tell me solution for that?
    • Thl Mobile :
      Thank you for your mail .
      Pls reset your device to factory mode: Setting-backup&reset -Factory Data Reset
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  • From John Andrew at 7/12/14 2:40 AM
    • Hi. I broke the touchscreen display of my THL W11. And i can't find any OGS/LCD replacement here in the Philippines. Can i order from here? And how? Thanks
    • THL Mobile :
      Thank you for your mail .
      Could you kindly tell us your order number firstly ?
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  • From tt at 7/11/14 8:54 AM
    • Is this official firmware http://www.thlmobilestore.com/news/thl-w11-android-4-3-firmware/?
    • THL Mobile
      Thank you for your mail.
      No, it's custom Rom.
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  • From THL W11 at 7/6/14 3:12 AM
    • ¿Are you going to update to android 4.3?¿When?
    • THL Mobile
      Thank you for your mail.
      When we got the latest firmware update,we will release on our website.
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  • From eman at 7/4/14 1:08 AM
    • hi,
      I have a thl w11 for 2 weeks and it suddenly wont accept touch input, i was thinkingof doing a hard reset is this possible on this phone? if not can i somehow restore it to factory settings via hardware?
    • THL Mobile
      Thank you for your mail.
      After shutdown, press and hold the power button + volume plus you can enter recovery mode.
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  • From Stock rom at 7/1/14 10:27 AM
    • In the needrom.com, there aren't stock's roms for thl w11 32-2
    • Thl Mobile :
      Thank you for your mail .
      We will release the latest firmware on our website soon .
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  • From Marco at 6/26/14 4:33 AM
    • What about thé test of Android 4.4? Could tell US when WE can have an upgrade? Thanks a lot for all your work
    • Thl Mobile :
      Thank you for your mail .
      We will release the latest Android 4.4 firmware on our website soon .
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